Pricing that scales with your specimens
Pick the plan that fits your volume. Pickups are billed per request on top of your subscription. No setup fees, cancel any time.
Essential
For solo practices getting started with on-demand pickups
Up to 15 pickups / month
Start 30-day free trial- On-demand routine pickups
- Live courier tracking
- Automated chain-of-custody PDFs
- Cold-chain temperature logging
- One-tap SMS lab confirmation
- Email + in-app support
Professional
For busy clinics that need STAT speed and full visibility
Higher pickup volume
Start 30-day free trial- Everything in Essential, plus:
- STAT 2-hour priority pickups
- Compliance vault + cert-expiry alerts
- Practice dashboard (hourly rate, time recovered)
- Supply catalog with smart low-stock alerts
- Priority dispatch & support
Enterprise
For multi-site groups and institutional operators
Volume & multi-location
Start 30-day free trial- Everything in Professional, plus:
- Multi-location management & roles (RBAC)
- Business Associate Agreement (BAA)
- 48-hour compliance package generator
- Data transparency dashboard & export
- Dedicated account management
Need something custom for a hospital system or reference lab? Talk to us.
Compare plans
| Feature | Essential | Professional | Enterprise |
|---|---|---|---|
| Monthly price | $99 | $199 | $299 |
| 30-day free trial | |||
| On-demand routine pickups | |||
| Live courier tracking | |||
| Automated chain-of-custody PDFs | |||
| Cold-chain temperature logging | |||
| One-tap SMS lab confirmation | |||
| STAT 2-hour priority pickups | |||
| Compliance vault + expiry alerts | |||
| Practice dashboard & analytics | |||
| Supply catalog + smart alerts | |||
| Multi-location management (RBAC) | |||
| Business Associate Agreement (BAA) | |||
| 48-hour compliance package generator | |||
| Dedicated account management |
Pricing questions
What counts as a “pickup”?
A single specimen-transport request from your location to a destination lab. Pickups are billed per request on top of your subscription; STAT pickups carry an urgency surcharge.
Is there a setup fee?
No. Every plan starts with a 30-day free trial, no setup fees, and you can cancel any time.
Do unused pickups roll over?
Subscriptions cover platform access and features; pickups are billed as used. For high-volume months you can buy discounted pickup bundles.
Can I switch plans later?
Yes — upgrade or downgrade any time. Upgrades unlock features immediately; downgrades take effect at the next billing period.
Do you offer annual billing?
Yes. Annual billing includes two months free versus paying monthly.
Try VialRun free for 30 days
Set up your practice, request your first pickup, and watch the chain-of-custody close itself.